Instruction/visit

• Does Paradise Casino operate an online casino?

  Paradise Casino operates 4 casinos in South Korea (Seoul Walkerhill, Incheon Paradise City, Busan, and Jeju Grand) and does not have an online casino yet.
  

• Do overseas immigrants (holding permanent resident cards) need to bring other documents besides passport when going to Paradise Casino?

  For information required by overseas immigrants, please visit Paradise Casino website to Beginner’s Guide page.
  You can also refer to the link below for details.
  
  https://www.paradisecasino.co.kr/casino-guide/beginners?&lang=en&lgg=Y
  

Membership/Coupon

• I came to here a few years ago and applied for a membership card, but I have lost it. Can I apply for a new one?

  Yes, just bring a valid passport to the membership counter (or REWARDING DESK) of Paradise Casino, then you can apply for an replacement membership card.

• I would like to know how to earn points and the validity period of the Paradise Casino membership card.

  When playing table games or slot machines in Paradise Casino, you can automatically earn points by opening the game after showing your membership card (insert the membership card into the game machine).
  
  Paradise Casino membership points are valid for one year from the last date the points were accumulated.
  

• How do I become a casino VIP?

  The basis of Paradise Casino VIP level is totally calculated based on game time/bet amounts/visiting times and other conditions.
  For details, please ask the Paradise Casino membership counter (or REWARDING DESK).

• How do I redeem my new member coupon?

  New member coupons can only be used by new members who do not have a membership record.
  For details, please ask the Paradise Casino membership counter (or REWARDING DESK).

Game/Others

• Do you have a holdem poker room? I would like to know the opening hours and competition schedule.

  Paradise Casino currently operates Texas Hold'em poker rooms at Walkerhill (Seoul) and Paradise City (Incheon).
  
  Please visit the Holdem website below to check the game opening hours and competition information.
  
  · Poker room Website
  https://www.paradisecasinopoker.com
  
  If you have any further questions, please email nana@pokerfors.co.kr.

• I am planning a trip to Korea, visiting a casino in there is one of my plans. How do I make reservations for a guest room and airport pick-up service?

  In order to avoid the disclosure of your personal information(personal membership points/hotel reservations/airport pick-ups/game play records, etc.), we cannot reply to the related questions on the customer message page.
  For VIP customers, please ask your VIP relations manager.

• I have lost something at the casino Who should I contact with?

  Found items are stored at the entrance of Paradise Casino.
  Please go to the entrance or the front desk for more information.
  
  (Consulting hotline : 82-2-1899-0700)